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| RMA Request and Return Policy
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1. In order to return Products to SP PERIPHERALS,
you must first obtain a RMA number from SP PERIPHERALS. Repair items returned must be received by SP
PERIPHERALS within 1 year of original invoice date. SP PERIPHERALS will not accept any returned Products
unless it is within SP PERIPHERALS’ one (1) year warranty. All unauthorized packages will be refused by
SP PERIPHERALS Receiving Department and will be returned to the customer unprocessed and at the customer’s
expense. Do not add new items or Products to an issued RMA number, as any unauthorized item or Product will
be refused or the entire shipment may be refused. |
2. Shipping Instructions
Once you receive the RMA
number for repair of the Product, the Product must be returned within ten (10) working days to SP PERIPHERALS
or warranty period, which ever applies first Credit, DOA, or Repair. After ten working days, the RMA number
will be cancelled and all shipments will be refused. All RMA numbers must be clearly printed on the outside
of each carton containing the Product before it is shipped to SP PERIPHERALS. All items returned must be
properly packaged to prevent damage during shipment. Use equal or better than original packaging. Any Products
damaged during shipping will be the sole responsibility of the shipper. All RMA returns must be shipped prepaid.
No collect shipment or any out of country shipment requiring a Broker or Customs Fee will be accepted. SP
PERIPHERALS Corp. will return ship to customer and pay shipping charges to destinations within USA or Canada only,
consignee pays all balance. SP PERIPHERALS Corp. will pay no Broker, duty, customs fee, V.A.T., or any other fee
except return shipping. |
3. Products for Repair Only
Do not enclose the manuals,
disks, or retail packing with the returned Product (except in the case of Monitors). The vendor does not repackage
or supply these items on repair and SP PERIPHERALS cannot return the same items. Only the item sent for repair
will be returned. All extra items sent will be discarded by vendor and cannot be replaced. In the event a Product
under warranty cannot be repaired or replaced, an alternative product of equal or greater performance will be
provided. SP PERIPHERALS may however, in its sole discretion, issue a credit on said product under warranty no
greater than its current market value. Not all vendors have same policies so Repair turnaround times may vary 2-6
weeks. It is recommended whenever possible customers return item(s) directly to manufacturer for service which
greatly improves the turnaround time as product goes direct for repair/replacement without delays or additional
processing time and vendor can return direct to them sooner.
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4. DOA Products
DOA Product replacement will be returned
to the Customer as received by the Customer. (i.e. should the product be returned to SP PERIPHERALS without cables,
box, manual, etc., then SP PERIPHERALS will only replace the same item received).
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5. Customers may be referred directly to certain manufacturers to
process RMA’s directly. Customers will be notified at the time of requesting RMA service, which manufacturers’
offer direct service.
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